Contact Us

Contact Points Bet Review Australia

Points Bet is an independent review resource available via pointsbet-aussie.com. This page explains how you can contact our editorial team regarding the content published on this review site. It does not provide a direct communication channel to the licensed wagering operator PointsBet Australia Pty Ltd.

How to Contact the Points Bet Team

If you need assistance related to the information, reviews, or guidance provided on pointsbet-aussie.com, feel free to reach out through our contact form below. Please provide your name, a valid email address, and a brief but clear description of your request. Our content team will review your enquiry and get back to you as soon as reasonably practicable.

We aim to reply to all enquiries within one business day. Response times may be longer during weekends, Australian public holidays, or periods of higher enquiry volumes. This contact channel is reserved for matters relating to:

Website content: accuracy, updates, corrections, or additional information requests.
General feedback: usability of pointsbet-aussie.com, suggestions, or improvement ideas.
Responsible gambling information: questions about the help resources and guidance we reference.
Corporate/press enquiries about the review site: media, collaboration, or clarification about our review methodology.

Direct Email Contacts for pointsbet-aussie.com

If you prefer, you may contact the Points Bet team via email instead of the web form. The following email addresses are operated in connection with pointsbet-aussie.com and relate to the review and informational services provided on this domain:

General enquiries: [email protected] (primary contact for most questions about the site or its content).
User support for this review site: [email protected] (technical issues, access problems, broken links).
Commercial enquiries: [email protected] (partnership, advertising, and commercial discussions relating to the review site).
Media and press enquiries: [email protected] (requests for quotes, interviews, or clarification regarding our reviews).
Careers and HR-related enquiries: [email protected] (job opportunities related to the review platform).

Please include sufficient detail in your message so that we can identify the specific page or topic you are referring to. Unless otherwise stated, all correspondence with these addresses is handled by the editorial and administrative team responsible for Points Bet.

Operator & Licensing Information (For Reference Only)

Points Bet is a review of the betting services offered on the official Australian operator domain pointsbet.com.au. The wagering services themselves are operated by:

Operator: PointsBet Australia Pty Ltd
Corporate group: PointsBet Holdings Limited (ASX: PBH)
Registered corporate address (Australia): Level 2, 165 Cremorne Street, Cremorne, VIC 3121, Australia (postal code 3121)
Licensing jurisdiction: Northern Territory, Australia
Licence type: Sports Bookmaker Licence issued by the Northern Territory Racing Commission (NTRC)

Details of the operator's licence can be verified via the Northern Territory Racing Commission's register of licensees at https://nt.gov.au/industry/gambling/licensing/bookmakers-and-betting-exchange-operators. The Australian federal Interactive Gambling Act 2001 (current consolidated version through at least 2026) can be accessed at https://legislation.gov.au/Details/C2023C00003.

Important: The contact details provided on this page (including the form below and the email addresses at @pointsbet-aussie.com) are for the independent review site only and must not be used for lodging customer account complaints, betting disputes, or transaction queries relating to your wagering account at pointsbet.com.au. For those matters, you must use the official operator channels described below.

How to Contact the Licensed Wagering Operator (Customer Accounts & Bets)

If your enquiry relates to an existing, past or potential betting account, deposits, withdrawals, settlement of bets, or responsible gambling tools offered by the operator, you must contact the licensed wagering provider directly through the channels published on its official website at pointsbet.com.au. The following general guidance applies as at least through 2026 (subject to change by the operator):

In-site live chat: Typically the fastest way to resolve real-time account or betting issues. Access live chat from within your logged-in account on the official operator site or app.
Telephone support: The main office phone number for PointsBet Australia Pty Ltd was not specified in the data available to Points Bet. Please refer to the "Contact Us" section on pointsbet.com.au for the most current and accurate telephone contact details.
Operator email support: The operator may offer contact emails for account and technical assistance. Again, refer directly to the official site for up-to-date details.

As a review resource, pointsbet-aussie.com cannot access your customer account, cannot see your bets or financial information, and cannot intervene in operational decisions made by PointsBet Australia Pty Ltd.

Dispute Resolution & Regulatory Contacts (Australia)

In line with Australian regulatory expectations and consumer protection standards, customers of licensed operators such as PointsBet Australia Pty Ltd typically have access to internal complaint processes and external dispute resolution mechanisms. While Points Bet does not handle such disputes, we provide the following high-level guidance for informational purposes only:

Internal complaint with the operator: You should first lodge your complaint directly with PointsBet Australia Pty Ltd via the channels set out on pointsbet.com.au. Provide complete details of the issue (dates, bet references, amounts, and any relevant screenshots). The operator is generally required by its licence conditions to handle complaints fairly and within a reasonable timeframe.
Escalation to the Northern Territory Racing Commission (NTRC): If you are not satisfied with the operator's final response, you may be able to escalate the matter to the NTRC as the licensing authority, subject to its rules and procedures. Information about complaint and dispute processes can usually be found through the NTRC's official channels, including the website listed above. Ensure you retain copies of all correspondence with the operator before escalating.
Additional consumer protections: Depending on the nature of your complaint, general Australian consumer laws and financial services protections may also apply. You may wish to obtain independent legal advice or contact consumer protection agencies if you consider that your legal rights have been affected.

Note: The above summary is general in nature and does not constitute legal advice. The applicable procedures, time limits and eligibility criteria are determined by the relevant laws, licence conditions and regulatory bodies in place through at least 2026 and may change over time.

Responsible Gambling & Support Services

Points Bet supports the objectives of the Interactive Gambling Act 2001 and Australian harm-minimisation frameworks. If you contact us about responsible gambling information on pointsbet-aussie.com, we may direct you to official resources and helplines, including (as examples only):

National or state-based gambling help services offering 24/7 confidential support.
Online self-assessment tools, educational materials, and exclusion options available through licensed operators.
Financial counselling and mental health support providers that specialise in gambling-related harm.

For immediate personal support with gambling issues, you should contact a recognised Australian gambling help service directly rather than using this review site's contact form.

Corporate & Investor Relations (Group Level)

If your enquiry relates to the broader corporate group PointsBet Holdings Limited (for example, investor relations, corporate governance, or market disclosures), you should use the information provided on the group's investor portal at https://investors.pointsbet.com.au. That site is operated separately from pointsbet-aussie.com and may contain its own specific contact forms or email addresses for investor and corporate matters. No direct investor-relations email address was specified in the data available to this review site.

Postal and Physical Address Information

The following address details are provided for transparency and reference only:

Corporate address used by the operator: Level 2, 165 Cremorne Street, Cremorne, VIC 3121, Australia (also used as the corporate address for PointsBet Australia Pty Ltd and associated entities as at least through 2026).

No separate mailing address, regional offices, or distinct legal address for pointsbet-aussie.com were specified in the available data. If you require postal communication with the operator or corporate group, please confirm the correct address on the official sites of PointsBet Australia Pty Ltd or PointsBet Holdings Limited, as appropriate.

Important Legal & Regulatory Disclaimers

Independence of this review site: Points Bet, accessible via pointsbet-aussie.com, is an informational and review resource. While it may describe or evaluate services provided on pointsbet.com.au, it does not itself offer wagering services, does not process bets, and does not hold customer funds.
No operator representation: Communications sent via the contact form or @pointsbet-aussie.com email addresses are received by the review site team and not by PointsBet Australia Pty Ltd, PointsBet Holdings Limited, or any regulator. We cannot make binding representations on behalf of any licensed operator or authority.
No legal or financial advice: Information provided through this contact page or in responses from the review site is of a general nature only and does not constitute legal, financial, or professional advice. You should obtain independent advice if you require assistance on your specific circumstances.
Jurisdiction and availability: The content on pointsbet-aussie.com is intended for users located in Australia and is prepared having regard to Australian laws and regulatory standards, including the Interactive Gambling Act 2001 as in force through at least 2026. Access to, or use of, the reviewed operator's services may be restricted or prohibited in other jurisdictions.
Accuracy and updates: While the information on this page is periodically reviewed, contact and regulatory details can change. You should always verify critical information, especially operator contact details and dispute processes, on official government and operator websites.

Using the Contact Form

Before you submit an enquiry through the form below, please ensure that:

You are not including sensitive personal data or full financial information (such as complete credit card numbers).
You understand that this form contacts the Points Bet team at pointsbet-aussie.com, not the licensed wagering operator.
You are at least 18 years of age and legally permitted to access gambling-related information content under the laws applicable to you.

If you need assistance, feel free to reach out through our contact form. Provide your name, email address, and a brief description of your request, and our team will get back to you promptly.

We aim to reply to all inquiries within one business day. For operator-related issues such as account access, transaction queries, or bet settlement, you should use the official live chat and other contact options available on pointsbet.com.au, where support channels are typically available 24/7 to ensure your questions are addressed without delay.